Support
proFPGA Hotline
Hotline hours: Monday - Friday from 9:00 to 18:00 (MET)
Phone: +49 (0) 8062 808-0
Fax: +49 (0) 8062 100
Email: hotline@profpga.com
Hardware Maintenance
- 12 month extension of standard limited warranty
- Priority service & handling for covered hardware repairs
- Loaner board/system for the time of repair
- Weekly update about status of repair
Software Maintenance
- Technical support for software questions
- Supports only current version of software
- Telephone installation assistance for PRO DESIGN supported platforms and operating systems
- Call tracking and incident status information with automatic problem escalation
Software and Documentation Updates
- Regularly scheduled releases (1 or 2 per year depending on product)
- Includes engineering enhancements, usability enhancements, and bug fixes
- Includes updates to database libraries
- Includes software patches
- Includes updates to documentation, or new documentation (at PD's discretion)
Customer Responsibilities
- Maintain annual service contract
- Install software updates
- Supply main point of contact, trained in applicable products, to be the interface with PD pieces per year
- Attempt problem isolation before calling the support line
